Empowering economic freedom through innovative financial solutions
Block, headquartered in San Francisco, California, is a financial technology company that provides a suite of products including Square, Cash App, and TIDAL. With over 50 million monthly active users, Block is focused on economic empowerment through accessible financial services. The company went pu...
Block offers competitive salaries, equity options, generous PTO policies, and comprehensive health benefits. Employees enjoy a flexible remote work po...
Block fosters a culture of inclusivity and innovation, encouraging diverse perspectives to drive solutions. The company emphasizes collaboration acros...
Block • Orlando, FL, United States of America
Block is hiring an Implementation & Onboarding Project Manager to manage the final stages of the sales funnel and drive onboarding processes for US merchants. This role requires strong project management skills and the ability to cultivate cross-functional relationships.
You have a strong background in project management, ideally with experience in onboarding and implementation processes. You understand the importance of guiding clients through complex journeys and ensuring they are set up for success. Your communication skills are top-notch, allowing you to effectively manage stakeholder expectations and foster collaboration across teams. You are detail-oriented and can anticipate potential obstacles, developing strategies to overcome them. You thrive in customer-facing roles and enjoy building relationships with clients to ensure their needs are met. You are adaptable and can navigate both remote and onsite interactions with ease.
In this role, you will manage the final stages of the sales funnel, working closely with US merchants to drive deals through to activation. You will be responsible for accelerating the onboarding process, ensuring that sellers are optimally scoped, educated, and trained to leverage Square’s platform. You will cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product teams to align on the seller journey and remove barriers to success. You will also be instrumental in documenting and tracking feature requests to inform future product roadmaps. Your role will involve a mix of remote and onsite interactions, with travel required approximately 10% of the time. You will drive world-class onboarding experiences, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
At Block, we offer a dynamic work environment where you can make a significant impact on our clients' success. You will have the opportunity to work with a diverse team of professionals and contribute to innovative solutions that transform the way customers manage their finances. We value collaboration and encourage you to apply even if your experience doesn't match every requirement. Join us in building a financial system that is open to everyone.
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