Empowering sales teams with AI-driven insights
Highspot is an AI-driven sales enablement platform headquartered in Seattle, Washington, that enhances sales team performance for clients like Hootsuite, Twitter, Siemens, and Nestle. With over $642.6 million raised in Series E funding, Highspot has experienced over tenfold growth in annual recurrin...
Highspot offers equity for all employees, generous PTO, flexible work-from-home opportunities, and comprehensive medical, dental, and vision benefits....
Highspot fosters a culture of innovation and customer satisfaction, focusing on leveraging AI to provide personalized coaching and content. The compan...
Highspot • India - Hyderabad
Highspot is seeking an IT Support Analyst to provide exceptional support to end users while navigating technical challenges. This role requires a proactive approach and a customer-first mindset.
You are a proactive and detail-oriented IT Support Analyst who excels at putting the customer first. You have a knack for solving problems and delivering innovative solutions. Your ability to support end users with empathy and efficiency sets you apart. You thrive in environments where you can navigate evolving technical challenges and contribute meaningfully to the improvement of systems and services. You work both independently and collaboratively, demonstrating ownership, curiosity, and a passion for quality.
In this role, you will support end users by addressing their technical issues and providing solutions that enhance their experience with Highspot's platform. You will be responsible for troubleshooting and resolving IT-related problems, ensuring that users can effectively utilize the software tools at their disposal. You will also contribute to the documentation of processes and solutions to improve the efficiency of the support team. Your role will involve collaborating with other departments to ensure seamless communication and support for all users. You will actively participate in team meetings to discuss ongoing challenges and share insights on how to improve service delivery. Additionally, you will stay updated on the latest technologies and trends in IT support to continuously enhance your skills and knowledge.
Highspot offers a dynamic work environment where you can grow your skills and advance your career in IT support. You will be part of a team that values collaboration and innovation, and you will have the opportunity to work with cutting-edge AI and GenAI technologies. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth. Join us in revolutionizing how millions of individuals work worldwide through our advanced software solutions.
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