Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of Defense mission owners? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with the DoD on solutioning and transforming DoD IT. You will work with the AWS account managers, AWS solution architects, and AWS service team subject matter experts to remove obstacles, solve customer problems, and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional business and software development teams to solve problems and implement new solutions. The Sr. Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific DoD requirements and mission delivery.
Key job responsibilities
• Meet regularly with DoD mission owners and mission operation team leads to understand current and future plans, drivers, blockers and develop solutions.
• Work with DoD mission owners and AWS subject matter experts, solutions architects, and professional service engineers to develop solutions and oversee implementation.
• Meet regularly with DoD mission owners and mission development / operation team leads to oversee workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
• Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
• Track and report transformation and capacity planning metrics to mission owners and AWS WWPS to ensure capacity and professional resources are provided ahead of demand.
• Meet regularly with DoD account managers to determine strategy, provide status, plan and manage transfer of new opportunities from prospect to workload in progress.
• Participate in and support DoD account manager customer engagements focused on moving from first-call to active project/program moving to AWS.
Ability to obtain the Solution Architect Associate certification within 9 months of employment.
Basic qualifications
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred qualifications
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
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