Collections Specialist

Who you are

You have a keen eye for detail and are organized — you understand the importance of maintaining accurate records of overdue payments and the length of delinquency. You are comfortable communicating with individuals and businesses to resolve outstanding debts, ensuring a frictionless experience for customers. You thrive in a remote work environment and are self-motivated, capable of managing your time effectively to meet collection goals. You are familiar with financial processes and have a basic understanding of payment systems, which helps you navigate the collections landscape efficiently. You are empathetic and understand the challenges that customers may face, allowing you to approach collections with a customer-centric mindset.

What you'll do

As a Collections Specialist at GoodLeap, you will be responsible for identifying accounts with overdue payments and reaching out to customers to facilitate payment. You will maintain detailed records of all communications and transactions, ensuring that all information is up-to-date and accurate. You will work closely with the finance team to report on collection progress and identify trends in overdue accounts. Your role will involve negotiating payment plans and resolving disputes, always aiming to maintain a positive relationship with customers. You will also assist in developing strategies to improve the collections process, contributing to the overall efficiency of the finance department. Regularly reviewing accounts and following up on outstanding payments will be key to your success in this role.

What we offer

GoodLeap provides a supportive remote work environment where you can thrive. You will be part of a mission-driven company that is making a significant impact in the sustainable solutions sector. We offer opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Our culture emphasizes collaboration and innovation, and we encourage you to share your ideas for improving our processes. You will have the chance to work with a diverse team dedicated to making financing for sustainable solutions accessible and efficient.