Senior Manager, Customer Success - Public Sector

Who you are

You have a proven track record of leading teams in customer success, particularly within the public sector. With over 5 years of experience, you understand the unique challenges faced by federal agencies and state/local governments. Your leadership style fosters collaboration and empowers your team to achieve aggressive goals. You are adept at solving complex business problems and ensuring that your team delivers top-tier customer management. You thrive in environments that encourage strategic risks and innovative solutions, and you are dedicated to serving customers with empathy and connection.

Desirable

Experience in the Experience Management category is a plus, as is familiarity with software solutions that enhance frontline experiences. You are comfortable navigating the intricacies of public sector operations and have a strong understanding of the needs of enterprise-tier clients. Your ability to mentor and develop your team members is essential, as you believe in growing talent and fostering a high-performing culture.

What you'll do

As the Senior Manager of Customer Success for the Public Sector at Qualtrics, you will lead a dedicated team of Customer Success Managers. Your primary responsibility will be to ensure that your team effectively services our Enterprise-tier Public Sector clients, which include federal agencies and state/local governments. You will set strategic goals for your team and work closely with them to achieve these objectives. You will also be responsible for developing and implementing best practices in customer management, ensuring that your team is equipped to handle complex client needs.

You will collaborate with cross-functional teams to drive customer satisfaction and retention, leveraging data and insights to inform your strategies. Your role will involve regular communication with clients to understand their challenges and provide tailored solutions that enhance their experience with our platform. You will also play a key role in identifying growth opportunities within your client base and developing strategies to capitalize on them.

What we offer

Qualtrics offers a competitive salary range of $206,000—$295,000 USD annually, along with a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, a 401(k) plan with matching contributions, and generous paid time off. We also provide wellness reimbursements and mental health benefits to support our employees' well-being. Our culture is built on collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to bring humanity, connection, and empathy back to business.