Professional Services Manager - Enterprise

Who you are

You have a strong background in project management, with experience in deploying complex technical solutions. You understand the importance of customer engagement and have a knack for building relationships with corporate leaders and technology decision-makers. You are a trusted advisor who can guide clients through the adoption of innovative solutions, ensuring they realize the full potential of the products. You thrive in a role that requires both technical knowledge and interpersonal skills, and you are committed to driving real change in organizations.

Desirable

Experience in the public safety or law enforcement sector is a plus, as is familiarity with cloud software and hardware solutions. You are adaptable and can manage multiple projects simultaneously while maintaining a focus on customer satisfaction. You are comfortable with travel, as this role may require up to 75% travel across the United States.

What you'll do

As a Professional Services Manager at Axon, you will engage with clients to provide consulting, testing, and evaluations of Axon's products. You will manage the deployment of solutions, ensuring that they are implemented within customer timelines and meet their specific needs. Your role will involve collaborating with various stakeholders, including corporate leaders and program managers, to facilitate successful product adoption. You will also be responsible for driving initiatives that enhance organizational workflows and efficiencies, acting as a key player in both pre-sale and post-sale activities.

You will leverage your expertise to create tailored solutions that address the unique challenges faced by clients in the public safety sector. This includes understanding laws, regulations, and ordinances that impact the deployment of Axon's products. You will work closely with the sales team to support pre-sale efforts, providing insights and recommendations that align with customer needs. Your ability to communicate effectively and build trust will be essential in this role, as you will be the primary point of contact for clients during the implementation process.

What we offer

At Axon, you will be part of a mission-driven organization that values collaboration and innovation. We offer a dynamic work environment where you can grow professionally while making a meaningful impact on society. Our culture encourages diverse perspectives and fosters an inclusive atmosphere where everyone can thrive. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to protect life and drive positive change in communities across the United States.