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About Rackspace

Your partner in managed cloud solutions

🏢 Tech👥 5K-10K📅 Founded 1998📍 San Antonio, Texas, United States

Key Highlights

Headquartered in San Antonio, Texas
Over 200,000 customers including BMW and NASA
$1.5B+ raised in funding
Approximately 7,000 employees worldwide

Rackspace Technology, Inc., headquartered in San Antonio, Texas, is a leading managed cloud computing company that provides services such as cloud migration, managed hosting, and multi-cloud solutions. With over 200,000 customers, including major brands like BMW and NASA, Rackspace has raised over $...

🎁 Benefits

Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....

🌟 Culture

Rackspace fosters a customer-centric culture with a strong emphasis on service excellence and innovation in cloud technology, encouraging employees to...

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Storage and Backup Engineer V - R-22196 (Rubrik is must)

Rackspace • India - Gurgaon

Posted 3 months ago🏛️ On-Site Senior Support engineer 📍 Gurgaon

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Job Description

PRIMARY RESPONSIBILITY: A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers.

As a Backup & Storage Engineer, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Engineer applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Engineer maintains, diagnoses, and administers a customer’s environment on various platforms. Engineer is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.

The Engineer creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.

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