GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Unapplied Cash Calling analyst to support the Canada region. The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required.
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
Ensure timely closure of payments with high degree of accuracy
Proactively do Outbound Call and Respond to customer queries through call and/or email
Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
Provide growth ideas for process standardization and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Highlight and address issues with the technical teams related to the discrepancies with the system
Working Conditions:
- On site/reports to Pasay office 5 days a week (Monday to Friday)
- The team supports Canada region. Work hours will be based on the region supported and business strategy (nightshift/shifting schedule)
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods like month end week
Key job responsibilities
- Knowledgeable in Accounts Receivable Cash application process.
- Collecting and analyzing quantitative data
- Analyze and solve business problems at their root
- Communicating results to business leaders with Finance, Accounting, Operations and Business Development
- Perform other projects and duties as required
- Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst.
- Knowledge in Outlook, Word and Excel or similar desktop applications.
- Good Communications skills – Written & Verbal (Italian & English)
- Contact Management Experience - Emails and Outbound Calling- Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
- Flexible to work in shifts .
- Has good interpersonal skills, hardworking, flexible, responsive and detail oriented.
- Can work under pressure/ with deadlines.
- With continuous improvement mindset
- Advanced knowledge of Excel – including working with pivot & formulas
- Strong reconciliation skills.
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