Amazon is seeking a driven, analytical, and detail-oriented professional to join our Corporate Cards and Expense Reimbursements team within Finance Operations. This individual will play a key role as the primary point of contact for employee expense issues, requiring sound judgment, proactive engagement, and rapid resolution. The ideal candidate will lead the resolution of complex escalations, manage policy exception requests, and work directly with leadership teams to enhance the overall expense experience.
This role demands a balance of customer obsession and financial stewardship, requiring high judgment, accuracy, and a sense of urgency. It also provides extensive exposure to Amazon’s diverse business functions and an opportunity to drive meaningful impact through process improvements and stakeholder collaboration.
Key Responsibilities
Serve as the main escalation point for urgent or complex employee expense reimbursement issues, ensuring timely and satisfactory resolution.
Review expense reports and corporate card transactions for policy compliance in line with Amazon’s Travel & Expense policy.
Apply and enforce Amazon’s reimbursement guidelines, corporate card usage policies, and Business Code of Conduct.
Conduct audits, deep dives, and ad hoc investigations, sharing key insights and recommendations with stakeholders and leadership.
Collaborate across teams to drive process improvements, enhance controllership, and optimize customer experience.
Identify and implement automation or simplification opportunities to reduce manual effort and improve response times.
Develop and communicate policy exceptions and recommendations using clear, concise, and persuasive communication.
Lead and contribute to initiatives that improve data accuracy, policy adherence, and overall financial integrity.
Basic Qualifications
Bachelor's or Master’s degree (MBA/M.Com) with 7+ years of post-qualification experience in Finance Operations, Shared Services, or Accounts Payable.
Demonstrated commitment to customer satisfaction and continuous improvement.
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical abilities, with experience using data to drive decision-making.
Proficiency in Six Sigma methodologies (e.g., DMAIC) and other process improvement tools.
High attention to detail and the ability to prioritize in a fast-paced, ambiguous environment.
Preferred Qualifications
Prior experience in auditing corporate card usage, expense reimbursement, or employee investigation processes.
Strong organizational and project management skills; able to manage multiple initiatives concurrently.
Proven leadership skills with a demonstrated ability to work independently and within cross-functional teams.
Advanced data analysis capabilities, with hands-on experience in SQL, Python, Tableau, or Amazon QuickSight.- 6+ years of Accounts Payable (AP) experience
- 6+ years of Accounts Receivable or Account Payable experience
- 6+ years of finance or a related analytical field experience
- 6+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
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