Senior Professional Services Engineer

Who you are

You have a strong background in technical implementation and customer engagement, with at least 5 years of experience in a similar role. Your expertise includes installation and integration of software solutions, and you are comfortable working directly with clients to understand their needs and provide tailored solutions. You possess excellent problem-solving skills and can communicate effectively with both technical and non-technical stakeholders. Your experience with NICE products or similar CX solutions is a significant advantage, as is your ability to manage multiple projects simultaneously.

You are detail-oriented and have a knack for identifying design flaws and reconciling them during the delivery of solutions. Your technical skills include proficiency in Java and SQL, and familiarity with AWS or other cloud platforms. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver high-quality results. You are committed to continuous learning and staying updated with industry trends and technologies.

Desirable

Experience with NICE Engage, WFM, EEM, or other CXone digital solutions is a plus. Familiarity with enterprise contact center operations will help you understand client needs better. You are also encouraged to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.

What you'll do

As a Senior Professional Services Engineer at NICE, you will be responsible for the technical implementation of our software solutions, ensuring they meet client specifications and are delivered on time. You will work closely with the implementation team from the project kick-off to the handover of the solution to our support center. Your role will involve configuring and optimizing NICE products to enhance customer experience and operational efficiency.

You will engage with clients to gather requirements, provide consultative support, and deliver cutting-edge solutions tailored to their specific needs. Your responsibilities will include troubleshooting technical issues, ensuring all components of the technical architecture are properly integrated, and communicating any design flaws found during the delivery process. You will also assist customers and their vendors with configuration requirements for all NICE integration points in their environment.

In addition to technical tasks, you will play a key role in building strong relationships with clients, ensuring their satisfaction with our solutions. You will be expected to document processes and provide training to clients as needed, helping them to fully leverage the capabilities of our products. Your contributions will directly impact the success of our clients and the overall growth of NICE.

What we offer

At NICE, we offer a dynamic work environment where you can challenge yourself and grow your career. You will be part of a diverse team of professionals dedicated to delivering exceptional solutions to our clients. We provide opportunities for continuous learning and professional development, ensuring you stay at the forefront of industry advancements.

We value work-life balance and offer flexible working arrangements to accommodate your needs. Our competitive compensation package includes benefits that support your health and well-being. Join us at NICE and be part of a company that is committed to innovation and excellence in customer experience solutions.