Director, Customer Success Operations

Who you are

You have a strong background in customer success operations, with a proven track record of leading teams and optimizing performance metrics. Your experience includes developing and implementing strategies that enhance customer retention and revenue growth. You possess excellent analytical skills, enabling you to interpret data and derive actionable insights that drive business decisions. You are adept at building scalable processes and ensuring data integrity, which are crucial for running a successful customer success operation. You thrive in collaborative environments, working closely with leadership to align goals and objectives across teams. You are a strategic thinker who can balance high-level planning with hands-on operational leadership, ensuring that your team has the tools and resources needed to succeed.

Desirable

Experience in AI marketing platforms or similar industries is a plus, as is familiarity with customer health signal infrastructure. You may also have a background in revenue operations, which would further enhance your ability to contribute to the role. A passion for building authentic customer relationships and a commitment to continuous improvement will set you apart.

What you'll do

As the Director of Customer Success Operations, you will lead the Customer Success team in optimizing revenue and retention performance. You will own the cadence and forecasting rigor necessary for effective business operations, ensuring clarity and accountability in all processes. Your role will involve developing segmentation and capacity models that align with business objectives, allowing for proactive management of customer relationships. You will work closely with CS Leadership to build scalable processes that enhance team efficiency and effectiveness. Your insights will drive decision-making, helping to reduce churn and accelerate growth. You will also be responsible for maintaining data integrity, ensuring that all metrics are accurate and actionable. Your leadership will foster a culture of accountability and performance within the team, empowering members to achieve their goals and contribute to the overall success of the organization.

What we offer

Attentive offers a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a team that is recognized for its performance and culture, with opportunities for professional growth and development. We provide competitive compensation and benefits, along with a commitment to work-life balance. Join us in redefining the way brands and people connect through our AI marketing platform, and make a significant impact on our customers' success.