Account Manager, Commercial (German Speaking)

Who you are

You are a driven sales professional with a proven track record in account management, ideally with experience in the tech or customer service industry. Your ability to communicate effectively in German allows you to connect with a diverse range of clients and understand their unique needs. You thrive in a collaborative environment and are eager to contribute to a team that values growth and development. You possess a strong understanding of customer service principles and are passionate about helping businesses enhance their customer experiences. You are adaptable and open to learning, ready to embrace the challenges of a rapidly expanding company.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with AI-driven customer service solutions. You may have a background in sales or customer success, demonstrating your ability to build and maintain strong relationships with clients. A proactive approach to problem-solving and a desire to exceed customer expectations will set you apart in this role.

What you'll do

As an Account Manager at Intercom, you will play a crucial role in managing and nurturing relationships with existing clients. You will work closely with customers to understand their needs and ensure they are getting the most out of Intercom's AI Customer Service Suite. Your responsibilities will include identifying opportunities for upselling and cross-selling, as well as collaborating with the sales team to develop strategies for growth. You will be expected to provide exceptional customer service, addressing any concerns or issues that arise promptly and effectively. Additionally, you will contribute to the overall sales strategy by providing feedback on customer trends and insights.

What we offer

Intercom offers a dynamic work environment where you can grow your career alongside a talented team. You will have access to ongoing training and development opportunities, ensuring you stay at the forefront of industry trends and best practices. The company culture emphasizes collaboration and innovation, allowing you to contribute your ideas and make a meaningful impact. Competitive compensation and benefits packages are provided, reflecting the value placed on your contributions to the team. Join us in our mission to transform customer service and create incredible experiences for businesses worldwide.