Sr. Operations Manager

Who you are

You have a proven track record in operations management, with experience leading teams and driving performance objectives. Your ability to coach and mentor others is key to building a strong leadership bench within the Fulfillment Center. You understand the importance of safety, quality, and customer experience in operations, and you are committed to fostering positive employee relations. You are adept at implementing quality initiatives and process changes, leveraging Lean methodologies to enhance operational efficiency.

You possess strong analytical skills, enabling you to measure performance effectively and provide constructive feedback to your team. Your collaborative approach allows you to work closely with support staff across various functions, ensuring that resources are secured for projects and initiatives. You are proactive in sharing best practices across departments and shifts, contributing to a culture of continuous improvement.

Desirable

Experience in a fast-paced fulfillment or logistics environment is a plus. Familiarity with Lean principles and quality management systems will enhance your ability to drive operational excellence. You are comfortable navigating complex challenges and are motivated by the opportunity to make a significant impact on the organization.

What you'll do

As a Senior Operations Manager at Amazon, you will be responsible for all aspects of operations at the site, including budget management and team development. You will lead a team of Operations and Area Managers, setting clear expectations and holding them accountable for their performance. Your role will involve driving the creation of quality initiatives and process change initiatives to meet and exceed business plans.

You will oversee the safety, quality, and performance of either Inbound or Outbound operations, ensuring that customer experience remains a top priority. By leveraging your team's ideas, you will create improvement plans that enhance operational efficiency. You will also collaborate with HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers to secure support and resources for various initiatives.

Your leadership will be crucial in building a positive work environment and fostering strong employee relations. You will take proactive steps to ensure that best practices are shared across all departments, contributing to a cohesive and high-performing team culture. Your ability to measure performance and provide feedback will be essential in driving continuous improvement within the Fulfillment Center.

What we offer

Amazon offers a competitive compensation package, including equity and sign-on payments, along with a comprehensive range of medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.