Sr. Business Analyst (Starlink Enterprise)

Who you are

You have 5+ years of experience as a Business Analyst, with a strong focus on data analysis and reporting. Your expertise in SQL allows you to conduct complex queries and derive actionable insights that drive business decisions. You are skilled in developing metrics and dashboards that quantify customer account health and influence strategic changes. You thrive in cross-functional environments, collaborating with various teams to understand workflows and identify gaps in processes. Your passion for building analytics from scratch and prototyping tools sets you apart as a self-starter who is eager to simplify systems and enhance operational efficiency. You are detail-oriented and possess excellent communication skills, enabling you to present findings and recommendations effectively to stakeholders.

Desirable

Experience in the satellite or telecommunications industry would be a plus, as would familiarity with customer account management processes. A background in automation and process improvement is also desirable, as you will be tasked with developing solutions that accelerate revenue and mitigate business risks.

What you'll do

In this role, you will be responsible for conducting analyses that identify issues and opportunities impacting Starlink's enterprise customers. You will utilize SQL and other methods to provide actionable recommendations that quantifiably change outcomes. You will define and develop department-level metrics and associated dashboards that help quantify the health of customer accounts. Your work will involve integrating with all levels of the business to understand current workflows and identify systematic gaps that need addressing. You will also develop automation solutions that enhance operational efficiency and drive revenue growth. Your insights will play a crucial role in ensuring that all contract terms are fulfilled and that customers have a seamless experience with Starlink services.

What we offer

At SpaceX, you will be part of a mission-driven company that is revolutionizing satellite internet access. We offer competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. You will work in a collaborative environment where innovation is encouraged, and your contributions will directly impact the future of space exploration and connectivity. Join us in our quest to make life multi-planetary and help shape the future of humanity in space.