Job Description for Trans Ops Specialist – NOC INDIA
NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, EU and India. NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Within NOC’s umbrella, resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO is a team focused on driving higher quality at lower cost through standard work leveraging central management of the network. Central Operations (CO) supports daily planning and execution functions that impact Delivery Station (DS) operations across the AMZL, AMXL, SSD and EDSP/XPT network. CO aims to bring efficiencies to processes through standardization, programmatic interventions and automation that improve planning, scheduling and routing efficiencies, reduce cost and free up time for station operators to focus on operational work. We cover the following functional areas with global parity: (i) Central Allocation - removes operator judgement on channel allocation by planning via O-TREAT (4 week to 1 week ahead) & 24 hour forecasting based D-1 capacity adjustments, (ii) Centralized Routing and Scheduling (CRS) – executes block scheduling (1 week ahead, D-1 block release) and route planning (D-day) of on-road capacity centrally, (iii) CO Systems Management (COSM) - performs station jurisdiction and sector configurations via JAS (Jurisdiction Authority Service), and handles sort & route planning configurations, (iv) Driver Support (CO DS) – aims to streamline the delivery process for DSPs and drivers by coordinating rescues through global tools - Rescue Planner (RP) & Mission Control (MC) and, (v) providing channel support for DSP, Flex and Hub DP along with account and payment management – WST entry validation, invoicing and weather incentives.
The Centralized Routing and Scheduling (CRS) team was established as a strategic linchpin to drive standardization and scalability across Amazon's last mile delivery operations, with a core focus on optimizing costs. To deliver on this objective, the Central Operations CRS team developed a standardized routing and scheduling execution process, empowering AMZL delivery stations to achieve greater predictability and consistency in their operations. As the strategic backbone of Amazon's AMZL,AMXL, and RSR transportation networks, the Centralized Scheduling team is dedicated to enabling seamless, efficient delivery experiences through meticulous planning and adherence to operational excellence.
1. Prioritize the needs of out delivery partners, ensuring route plans are executed at the highest quality to minimize station downtime and disruptions.
2. Take full accountability for maintaining network integrity by expertly balancing routing guardrails and minimizing station-level operational impacts.
3. Uphold strict service level agreements through rigorous day-of planning, empowering our delivery networks to consistently provide High-quality service and operational frugality.
4. Continuously innovate out planning capabilities and processes to enhance the efficiency ,reliability, and user experience of our transportation operations.
5. Foster transparent, collaborative relationships across Central Ops and the field, operating with the credibility and integrity expected of a strategic, reliable backbone.
Purview of a Transportation Specialist in CRS:-
A Transportation Specialist is responsible for executing routing and planning for stations and tens of thousands of packages. Through use of tools and coordination with the station, you will be accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network.
Responsibilities:
· Responsible for last-mile customer experience, last-mile cost, and delivery partner experience
· Use data-driven decision making to achieve daily operational excellence.
· Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
Basic qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with planning, standard work, and performance metrics.
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
- Basic/intermediate working knowledge of Excel and strong level of computer proficiency is needed to be successful in this role.
Preferred qualifications
- You are a leader and exhibit that every day.
- You have the ability to thrive in an ambiguous environment, create project plans, and meet deadlines.
- You don’t hesitate to use data in difficult conversations.
- You enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
- You typically volunteer to lead projects and help your team achieve goals.
- You have a track record of taking ownership and driving results.·
- Experience with Excel
- Experience with SQL- SQL
- Excel
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