Your partner in corporate wellness and fitness
Gympass, headquartered in South Village, New York, is a leading employee fitness and wellness platform that connects corporate clients with a diverse range of wellness options, including yoga, pilates, and martial arts. With over 1000 employees and $795 million raised in funding, Gympass serves nume...
Gympass offers a hybrid work structure, a minimum of 25 days of paid time off, and generous parental leave. Employees also receive a home office stipe...
Gympass is dedicated to enhancing employee wellbeing by providing access to a wide variety of fitness options and wellness resources. The company fost...
Gympass • Brazil (São Paulo - Hybrid)
Gympass is hiring a Client Success Strategy Specialist to enhance client onboarding and improve client experience. You'll collaborate with cross-functional teams to drive operational excellence. This role requires a strong focus on client-centric strategies.
You have a background in client success or strategy, with experience in shaping client-centric cultures across various regions. You understand the importance of a seamless onboarding journey and are passionate about enhancing client experiences from day one. Your collaborative spirit allows you to work closely with cross-functional stakeholders to identify improvement opportunities and implement meaningful solutions. You thrive in environments that value wellbeing and creativity, and you are committed to making a positive impact on clients and their employees.
Experience in workplace wellness or related fields is a plus, as is familiarity with operational excellence frameworks. You are comfortable analyzing data to drive decisions and have a knack for streamlining processes to enhance efficiency. Your ability to communicate effectively with diverse teams will help you succeed in this role, as you will be the bridge between various departments and the client success team.
In this role, you will be responsible for designing and enhancing the onboarding journey for clients, ensuring that they receive an exceptional experience from the start. You will collaborate with the Global Revenue Strategy team to shape strategies that prioritize client success and satisfaction. Your role will involve identifying areas for improvement within existing processes and implementing solutions that streamline operations. You will work closely with cross-functional teams to ensure that client needs are met and that the onboarding process is as efficient as possible.
You will also play a key role in fostering a client-centric culture within the organization, helping to train and guide teams on best practices for client engagement. Your contributions will directly impact the overall success of the company as you help build a stronger, smarter, and more scalable onboarding foundation for our global employer. You will be expected to monitor client feedback and satisfaction levels, using this data to inform future strategies and initiatives.
At Gympass, we are committed to creating a fulfilling and balanced work environment. You will be part of a team that values collaboration and diverse perspectives, where your contributions will help shape a healthier world. We offer a hybrid work model, allowing you to balance your professional and personal life effectively. You will have access to various wellness programs and resources to support your wellbeing and that of our clients. Join us in redefining the future of workplace wellness and make a real impact on the lives of millions globally.
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