Assistant Manager, Servicing Recoveries

Who you are

You have experience in managing operations within a customer service or servicing environment, demonstrating your ability to lead teams effectively. You understand the importance of compliance and quality standards, ensuring that your team meets regulatory requirements while delivering exceptional service. Your background includes working with complex cases, particularly in areas such as Bankruptcy, Foreclosure, Mortgage, and Probate, allowing you to navigate high-risk situations with confidence. You possess strong communication skills, enabling you to guide frontline agents and Senior SMEs effectively while fostering a collaborative team environment. You are adept at driving process improvements and have a keen eye for identifying areas where operational efficiency can be enhanced. Your leadership style emphasizes team development, and you are committed to mentoring your staff to achieve their professional goals.

What you'll do

In this role, you will be responsible for overseeing the daily operations of the Servicing Department, ensuring that all staff members adhere to established performance metrics and compliance standards. You will manage escalations for complex or high-risk cases, providing guidance and support to your team as they navigate challenging situations. Collaborating closely with department leadership, you will drive initiatives aimed at improving processes and enhancing the overall effectiveness of the team. Your role will involve regular performance evaluations, coaching sessions, and the implementation of training programs to develop your team's skills. You will also play a key role in maintaining regulatory compliance, ensuring that all servicing functions align with industry standards and best practices. By combining your management responsibilities with a deep understanding of operational processes, you will contribute to the success and reputation of the department.

What we offer

GoodLeap offers a dynamic work environment where you can make a significant impact on the team's success. As an Assistant Manager, you will have the opportunity to shape the future of the Servicing Department while working remotely. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to deliver best-in-class financing and software products for sustainable solutions, and be part of a team that is making a difference in the lives of homeowners across the country.