Onboarding Specialist

Who you are

You are an enthusiastic individual eager to support customers in their journey with Dialpad's AI-powered communication platform. You possess a strong desire to help others succeed and are motivated by the impact of your work. Your traits include being scrappy, curious, optimistic, persistent, and empathetic, which align with Dialpad's mission of making every conversation matter. You may not meet every single requirement, but your ambition and drive to learn are what truly matter. You are ready to be the first line of defense for customers, providing expert support and troubleshooting in your product area.

What you'll do

As an Onboarding Specialist, you will be at the forefront of customer interaction, guiding them through the onboarding process and ensuring they understand how to utilize Dialpad's products effectively. You will support customers in troubleshooting technical implementations, helping them achieve their desired outcomes. Your role will involve collaborating with various teams to enhance the customer experience and ensure that every interaction is meaningful. You will be responsible for understanding customer needs and providing tailored solutions that leverage Dialpad's advanced AI capabilities. Your success will be measured by the satisfaction and success of the customers you assist.

What we offer

Dialpad offers a collaborative work environment where you can thrive and grow. You will be part of a team that values continuous evolution and encourages you to leverage industry-leading AI to refine your skills and the platform. The company is dedicated to creating a community of inclusion and an environment free from discrimination or harassment. You will have the opportunity to work with a diverse range of clients and contribute to their success, making a real impact in the world of customer communications.