Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code.
At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems.
To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.
ROLE OVERVIEW
Customer Discovery & Solution Design Expert
The Implementation Architect is a strategic consultant responsible for deeply understanding a client’s business processes, operational pain points, and desired outcomes. This role is initially focused on discovery and design, identifying inefficiencies and architecting ideal-state solutions using Tonkean. Beyond that, the IA will serve as ongoing support and mentoring to the Implementation Engineer role, ensuring that the IA’s design is being delivered. You will work closely with client stakeholders to ensure we design transformative, user-centric processes that align with their goals. You will not be highly involved in technical configuration or building on the Tonkean platform, but you will need to understand the platform's power, capabilities, and architecture.
This role is best suited for individuals with a strong background in process improvement, enterprise consulting, and change management.
