Service Desk Level 1 Analyst (Remote) -Mexico

Who you are

You are someone who enjoys helping others solve technical challenges and ensuring their day runs smoothly. As a Service Desk Level 1 Analyst, you thrive in a collaborative environment and are committed to delivering exceptional customer service. You understand the importance of being the first point of contact for technical support and are eager to learn and grow in your role. You possess strong problem-solving skills and can effectively communicate with users to understand their issues. You are adaptable and can work flexible hours, including 3rd shift, to meet the needs of the team and the customers.

What you'll do

In this role, you will be responsible for providing technical support via phone, email, and chat. You will troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, software, and networks. Logging all interactions in the ticketing system is crucial, as is escalating issues when necessary to ensure timely and accurate resolutions. You will follow up with users to confirm that their issues have been resolved and maintain a high level of customer satisfaction throughout the process. Your mission is to ensure that users receive the support they need to continue their work without interruption.

What we offer

At Dyopath, you will be part of a company that values its employees and invests in their ongoing development. You will enjoy a range of benefits, including medical, dental, and vision coverage, life insurance, and a 401(k) plan with company match. The company promotes a culture of teamwork and respect, where achievements are celebrated, and you will have the opportunity to grow and thrive in your career. With a flexible remote work environment, you can balance your professional and personal life while contributing to a meaningful mission.