The AI platform transforming eCommerce customer support
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Gorgias • Buenos Aires
Gorgias is seeking a Customer Support Agent to provide top-notch support via chat, email, and video calls. You'll help shape the customer experience while testing new features of the platform. This role is ideal for those looking to start their career in customer support.
You are enthusiastic about customer interactions and have a knack for problem-solving. You thrive in a fast-paced environment and enjoy helping others. Your communication skills are top-notch, allowing you to engage effectively with customers through various channels. You are eager to learn about the latest technologies and how they can enhance customer experiences. You understand the importance of providing authentic and on-brand conversations, ensuring that every customer feels valued and understood. You are adaptable and can handle multiple tasks while maintaining a positive attitude. You are committed to contributing to a diverse and inclusive workplace where everyone can thrive.
As a Customer Support Agent at Gorgias, you will be the first point of contact for customers seeking assistance. You will engage with customers through chat, email, and video calls, providing them with the support they need to navigate our platform effectively. You will also have the opportunity to test new features and provide feedback to the development team, helping shape the future of our software. Your role will involve troubleshooting issues, answering questions, and ensuring that customers have a seamless experience. You will collaborate with other departments to enhance the overall customer journey and contribute to the continuous improvement of our services. You will be part of a supportive team that values your insights and encourages your professional growth.
At Gorgias, we offer a dynamic work environment where you can grow your skills and advance your career in customer support. You will be part of a team that is passionate about transforming the ecommerce landscape through Conversational Commerce. We provide comprehensive training to help you succeed in your role and encourage you to share your ideas and suggestions. Our commitment to diversity and inclusion means that you will work in an environment where all voices are heard and valued. We believe in fostering a culture of collaboration and innovation, where you can make a real impact on our customers' experiences.
Apply now or save it for later. Get alerts for similar jobs at Gorgias.
