
Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...

Coupang • Seoul, South Korea
Coupang is seeking a CRM Manager with over 3 years of experience to drive customer engagement through effective marketing strategies. You'll analyze data trends and collaborate with various departments to enhance customer experiences.
You have over 3 years of experience as a CRM marketer, demonstrating a strong understanding of onsite marketing and site merchandising. Your background includes data analysis and data-driven decision-making, allowing you to adapt quickly to changes and challenges in the marketing landscape. You possess excellent communication skills, enabling you to collaborate effectively with various departments to drive performance improvements. Your ability to understand industry trends and consumer behavior makes you an asset in developing effective promotional strategies. You are proactive and eager to take initiative, contributing to the continuous growth of the organization.
In this role, you will plan and execute CRM campaigns aimed at increasing customer engagement and category activation. You will analyze data related to customers, products, sales, and search keywords to identify trends and insights that inform your promotional strategies. You will be responsible for managing the execution of events and campaigns, ensuring that results are tracked and analyzed for continuous improvement. Your role will involve close communication with relevant departments to align marketing initiatives with overall business goals. You will also be tasked with developing merchandising strategies that enhance customer experiences and drive sales growth. As part of the Fresh Growth team, you will contribute to the overall success of Coupang's marketing efforts by implementing innovative promotional plans that resonate with consumers.
Coupang offers a dynamic work environment where you can witness daily growth and innovation. You will have the opportunity to work with a team that values entrepreneurial spirit and encourages new initiatives. We provide a platform for you to develop your skills and advance your career in the fast-paced e-commerce industry. Join us to be part of a company that is transforming the way customers shop and experience commerce in South Korea.
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