About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Summary

This role is comprised of general IT troubleshooting duties surrounding software, hardware, and cloud
technology. We’re looking for talented professionals who want to grow with a company to develop their
skills and position, love challenges, push boundaries and are passionate about IT

Roles & Responsibilities

Help lead Helpdesk processes to be more efficient and effective
Manage day to day Helpdesk ticketing system for US and Canada employees
Active Directory and Okta management
Putting together policies and configurations within AD and Okta
Provide employee technical assistance for Mac, Windows and SaaS solutions
Run diagnostics to resolve employee reported issues
Work with routers, switches, racking, and cabling
Install, make changes, and repair computer hardware and software
Manage US and Canada employee onboarding and offboarding
Willingness and ability to travel up to 10% domestically within the United States

Qualifications & Educational Requirements

4+ years of experience working in a help desk environment
Experience working in Active Directory or similar tool for policy management and configuration
Laptop troubleshooting with Windows and Mac devices
Working within a single sign on tool such as Okta or similar
Experience with network equipment such as routers, switches, access points
Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Experience with MDM solutions but not required
Excellent oral communication skills
Detail oriented in order to keep detailed notes on ticket

Sponsorship

Please note that visa sponsorship is not available for this position.

Perks and Benefits

Competitive compensation and generous stock options  
100% employer-paid top-of-the-line medical, dental and vision coverage 
Great benefits including unlimited PTO, parental leave and free snacks and beverages 
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper   
Work on the latest and coolest technologies – everything is home-grown and built ground-up  
A dynamic work environment with a strong sense of community and collaboration  
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  
Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$91,500—$137,000 USD

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

About Tekion

Key Highlights

🎁 Benefits

🌟 Culture

Senior IT Technical Support Engineer

Skills & Technologies

Job Description

Interested in this role?