Provider Experience Specialist (Denver)

Who you are

You are a dedicated professional with a passion for improving customer experiences in the healthcare sector. You understand the challenges patients face and are motivated to provide solutions that empower them. Your ability to communicate effectively and build relationships is key to your success in this role. You thrive in collaborative environments and are eager to contribute to a mission-driven company. You have experience in customer service or a related field, and you are comfortable upselling features to meet customer needs. You are adaptable and can handle various customer inquiries with professionalism and empathy.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a crucial role in delivering exceptional customer service to our provider accounts. You will be responsible for understanding the needs of our providers and offering tailored solutions that enhance their experience with our platform. Your ability to upsell features will be essential in driving customer satisfaction and loyalty. You will work closely with other team members to ensure that our providers receive the support they need to succeed. You will also gather feedback from providers to help improve our services and contribute to our mission of making healthcare work for patients. Your role will involve regular communication with providers, addressing their concerns, and ensuring they are aware of the full range of features available to them.

What we offer

At Zocdoc, we are committed to creating a work environment that is inclusive and free from discrimination. We value diversity and encourage applicants from all backgrounds to apply. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. You will be part of a team that is passionate about transforming the healthcare experience for patients and providers alike. Join us in our mission to empower patients and improve the healthcare system.