Real-time data search and analytics for everyone
Elastic, headquartered in Union Square, San Francisco, CA, is a leading provider of real-time data search and analytics software. The company develops the Elastic Stack, which includes popular open-source tools like Elasticsearch, Kibana, Beats, and Logstash, and serves over 17,000 organizations, in...
Elastic offers fully paid health coverage for employees and their families, flexible work schedules, and a generous vacation policy. Employees enjoy a...
Elastic fosters a distributed workforce, emphasizing flexibility and work-life balance. The company values open-source development and encourages empl...
Elastic • United States
Elastic is seeking a Senior Customer Architect to drive the adoption of their solutions in the SLED sector. You'll leverage your expertise in Observability, Cybersecurity, and Enterprise Search to align Elastic's offerings with customer objectives. This role requires a strong technical background and experience with cloud-based software solutions.
You have a strong technical background with hands-on experience in key IT domains, particularly in Observability, Cybersecurity, and Enterprise Search. Your understanding of cloud-based software solutions sets you apart, and you are eager to stay at the forefront of technology trends. You possess a growth mindset and are excited to learn and implement new technologies. While previous experience with Elastic solutions is not required, your eagerness to adopt and apply their suite of solutions effectively to solve customer challenges is critical. You are a trusted technical advisor, capable of driving the consumption of Elastic solutions by aligning them with customer business objectives.
In this role, you will be responsible for onboarding customers and securing their adoption of Elastic solutions. You will facilitate expansion by understanding customer needs and aligning them with the capabilities of the Elastic platform. Your role involves not only technical guidance but also strategic alignment with customer business goals. You will work closely with various stakeholders to ensure that customers derive maximum value from Elastic's offerings. Your ability to communicate complex technical concepts in an accessible manner will be essential in building strong relationships with clients. You will also stay updated on industry trends and customer feedback to continuously improve the adoption process and enhance customer satisfaction.
Elastic provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technology and collaborate with a team of experts in the field. The company values continuous learning and offers resources for professional development. You will be part of a mission-driven organization that aims to empower businesses through advanced search and AI solutions. Elastic fosters a culture of inclusivity and encourages diverse perspectives, making it a great place to grow your career.
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