Empowering humanity through safe AI innovation
OpenAI is a leading AI research and development platform headquartered in the Mission District of San Francisco, CA. With over 1,001 employees, OpenAI has raised $68.9 billion in funding and is known for its groundbreaking products like ChatGPT, which gained over 1 million users within just five day...
OpenAI offers flexible work hours and encourages unlimited paid time off, promoting at least 4 weeks of vacation per year. Employees enjoy comprehensi...
OpenAI's culture is centered around its mission to ensure that AGI benefits all of humanity. The company values transparency and ethical consideration...
OpenAI • London, UK
OpenAI is seeking a Support Delivery Lead to oversee a team of Customer Support Engineers in London. You'll ensure high performance and collaboration within the team while providing technical guidance to customers. This role requires strong leadership skills and experience in customer support.
You have a proven track record in customer support leadership, with experience managing teams and fostering a culture of excellence. Your ability to provide mentorship and guidance ensures that your team members can perform at their highest potential. You understand the importance of operational efficiency and are skilled at removing roadblocks that hinder team performance. You are committed to upskilling initiatives and creating an environment where team members can thrive. Your experience in technical support allows you to effectively troubleshoot complex issues and provide valuable insights to customers.
Experience in a technology-driven environment is a plus, as is familiarity with AI or machine learning concepts. You are comfortable working with diverse customer bases, from startups to large enterprises, and can adapt your approach to meet their unique needs. Your strong communication skills enable you to collaborate effectively with cross-functional teams, including Technical Success, Product, and Engineering.
As the Support Delivery Lead, you will oversee a dynamic team of Customer Support Engineers, ensuring they have the tools and support needed to excel in their roles. You will conduct performance reviews and manage team performance, fostering a high-performance culture through coaching and mentorship. Your leadership will be critical in resolving customer challenges and delivering exceptional support experiences. You will partner closely with other teams to ensure that customer feedback is integrated into product development and improvement processes. Additionally, you will be responsible for developing and implementing strategies to maximize customer satisfaction and adoption of OpenAI models.
OpenAI offers a hybrid work model, allowing you to work three days in the office each week while providing relocation assistance for new employees. You will be part of a mission-driven organization that believes in the potential of artificial intelligence to solve global challenges. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of technology and making a meaningful impact in the world.
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