Engineering Manager, Calls Team

EverQuote is seeking an Engineering Manager for our Calls Team in Cambridge! We are looking for an experienced and passionate Manager to continue to grow our Inbound Calls Program, especially as we move more towards an AI-Native tech stack. In addition, you will have ownership over the Outbound Calls existing stack, pushing towards continued simplification and streamlining.

You will work closely with the Calls Operations team, Product Manager, Analysts and Business Development to continue to build out a cross-functional working partnership.

This is a hybrid role that requires being in office several days a week.

The base salary range for this full-time hybrid position is $143,000-$236,000. Starting salaries will generally be in the lower part of the salary range provided. Employees, depending on their specific role, level and responsibilities, may be eligible to participate in company variable compensation or equity programs.

What you'll do:

• Provide technical direction and drive engineering best practices within the Calls team, while collaborating broadly across the organization.
• Partner with the Program Leader and Product Manager to shape the long-term roadmap and ensure effective short-term execution — including managing sprint metrics, pairing with engineers, and aligning with stakeholders on tactical priorities.
• Collaborate with Engineering Managers and Technical Leads to establish and promote standardized practices for RESTful development, database hygiene, and event-driven architectures.
• Lead and develop a team of high-performing software engineers, fostering a culture of learning, collaboration, and continuous improvement.
• Mentor and coach engineers to support their professional growth and technical development.
• Champion DevOps principles by emphasizing automation, improving developer experience, and building robust self-service capabilities.
• Build strong cross-functional relationships and advocate for a healthy balance between innovation, delivery speed, and operational stability.
• Align with product management and leadership to define team priorities, key outcomes, and roadmaps that directly support business objectives.

What Success Looks Like:

• Champion operational excellence by ensuring the continued stability and growth of the Inbound and Outbound Calls programs, driving performance without disrupting business momentum.
• Shape the future of AI-native customer service, scaling it from an early-stage capability into a strategic pillar of the Calls business that enhances customer experience and efficiency.
• Streamline and modernize the technology ecosystem, simplifying the Calls tech stack to eliminate redundancy, reduce complexity, and enable faster innovation.
• Build and inspire a high-performing engineering organization, cultivating a culture of accountability, empowerment, and continuous improvement that consistently delivers measurable business impact.

Who you are:

• 8+ years engineering experience with 3+ years in a technical leadership and management role 
• Strong experience building high-performance, scalable systems in production environments.
• Proficiency working with data products and within data-centric organizations.
• Deep hands-on experience designing and implementing RESTful and event-driven architectures.
• Experience with CI/CD pipelines, observability, testing, and security best practices.
• Demonstrated success as an engineering manager or technical lead, with a record of developing and growing high-performing teams. 
• Excellent cross-functional collaboration skills—able to partner effectively with engineering, data science, analytics, and business teams.
• Proven ability in stakeholder management and aligning technical execution with strategic business objectives

Preferred:

• Experience as an Engineering Manager in OLTP (Online Transaction Processing) environments.
• Prior experience with Twilio or other Call Center technologies (preferred but not required).
• Deep engineering experience building RESTful services, event-driven systems, and relational data stores.

About EverQuote

EverQuote operates a leading online marketplace for insurance shopping, connecting consumers with insurance provider customers, which includes both carriers and agents. Our vision is to be the leading growth partner for property and casualty, or P&C, insurance providers. Our results-driven marketplace, powered by our proprietary data and technology platform, is improving the way insurance providers attract and connect with consumers shopping for insurance.

For more information, visit https://investors.everquote.com and follow on LinkedIn.