Engineer, NOC Services

Who you are

You have a strong focus on customer service and are highly motivated to ensure the optimal performance of Integrated Management Systems (IMS). Your extensive technical knowledge in network IT and remote Windows system infrastructure makes you a valuable asset to the team. You understand the importance of maintaining system stability and performance, and you are committed to delivering exceptional service to customers. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and growth.

Desirable

Experience with IT infrastructure management and security solutions is a plus. Familiarity with AI-driven technologies and a proactive approach to problem-solving will set you apart. You are adaptable and willing to learn new technologies as they emerge in the industry.

What you'll do

In this role, you will be responsible for monitoring and maintaining the IMS environment to ensure its stability and performance. You will troubleshoot and resolve issues related to network IT and Windows systems, providing timely support to internal teams and customers. Your role will involve collaborating with cross-functional teams to implement improvements and enhancements to the IMS. You will also document processes and procedures to ensure knowledge sharing within the team. As part of your responsibilities, you will stay updated on industry trends and best practices to continuously improve service delivery.

What we offer

Kaseya provides a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technologies and contribute to meaningful projects that impact customers worldwide. The company values its employees and offers a supportive culture that encourages innovation and collaboration. You will be part of a team that is dedicated to changing lives through technology, and you will have access to resources and training to help you succeed in your role.