Director, Technical Program Management (Productivity SaaS Delivery)

Who you are

You have extensive experience in technical program management, particularly in delivering SaaS solutions that drive customer success. Your leadership skills are complemented by a deep understanding of software deployment processes, enabling you to mentor and guide teams effectively. You thrive in environments where you can influence cross-functional alignment and drive strategic initiatives that have a meaningful impact on public safety. Your ability to connect with diverse perspectives and foster collaboration is key to your success in this role.

You are passionate about technology and its potential to transform public safety agencies. With a strong background in managing complex programs, you understand the nuances of delivering mission-critical software solutions. You are adept at navigating challenges and finding innovative ways to ensure that deployments are not only efficient but also scalable. Your commitment to continuous improvement drives you to seek out best practices and implement them within your teams.

You possess excellent communication skills, allowing you to articulate technical concepts to non-technical stakeholders. Your experience in leading cross-functional teams equips you with the ability to bridge gaps between engineering, product management, and customer success. You are a natural collaborator who values input from all team members and encourages open dialogue to achieve common goals.

Desirable

Experience with AI-powered applications and Records Management Systems is a plus, as it aligns with the core focus of this role. Familiarity with public safety software solutions will enhance your ability to understand customer needs and drive impactful changes. You are open to learning and adapting to new technologies that can further enhance the delivery of SaaS solutions.

What you'll do

In your role as Director of Technical Program Management, you will lead a department of cross-functional program teams dedicated to delivering SaaS productivity solutions. You will be responsible for overseeing the entire delivery process, ensuring that projects are completed on time and meet quality standards. Your leadership will empower your team of Technical Program Managers to excel in their roles, fostering a culture of collaboration and accountability.

You will work closely with engineering and product teams to define project scopes, set timelines, and allocate resources effectively. Your strategic vision will guide the development of AI-powered applications and Records Management Systems, ensuring that they align with customer needs and industry standards. You will also play a key role in identifying opportunities for process improvements and implementing best practices across the organization.

As a leader, you will mentor and develop your team, providing guidance and support as they navigate challenges and celebrate successes. You will facilitate regular check-ins and performance reviews to ensure that team members are on track to meet their goals and contribute to the overall success of the organization. Your ability to inspire and motivate your team will be crucial in driving high-impact results.

You will also engage with stakeholders at all levels, from internal teams to external partners, to ensure alignment on project objectives and deliverables. Your strong interpersonal skills will enable you to build relationships and foster collaboration across the organization. You will represent the Technical Program Management department in strategic discussions, advocating for resources and support to achieve your team's goals.

What we offer

At Axon, we are committed to creating a supportive and inclusive work environment where you can thrive. We offer competitive compensation and benefits packages, along with opportunities for professional development and growth. You will have the chance to work on meaningful projects that have a direct impact on public safety, contributing to a mission that matters.

We encourage you to apply even if your experience doesn't match every requirement. We value diverse perspectives and believe that a variety of backgrounds and experiences enrich our team. Join us in our mission to protect life and make a difference in the world.