Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. As we continue to expand our presence in Latin America, we need leaders who can drive strategic growth while delivering exceptional value to our customers.
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Latin American Marketplace team!
We are seeking a talented Head of Seller Services for our Brazil marketplace to help shape the future of e-commerce in one of our fastest-growing regions.
In this role, you will
- Lead the overall marketplace seller strategy and operations, driving growth through seller acquisition, retention, and optimization of the seller experience
- Build and manage a high-performing seller services team encompassing onboarding, account management, and support functions
- Establish and track key performance metrics (KPIs) for seller success while developing programs to improve seller satisfaction and performance
- Partner with product, marketing, and other cross-functional teams to enhance the seller experience and drive platform growth
- Oversee seller communication strategy and develop educational resources, training programs, and support documentation
- Manage escalations and strategic seller relationships while ensuring compliance with marketplace standards and regulations
Key job responsibilities
Strategic Planning & Execution
- Define and implement 1-3 year strategic objectives
- Create scalable mechanisms for process improvement
- Establish frameworks for resource allocation and priority management
- Drive cross-functional alignment with organizational strategy
- Team Leadership & Development
Build and develop high-performing teams
- Create empowering environments for independent decision-making
- Mentor leaders in strategic thinking and operational excellence
- Foster a culture of continuous learning and innovation
Operational Excellence
- Design and implement audit mechanisms for customer experience and quality
- Drive efficient resource allocation across teams and initiatives
- Develop scalable solutions for complex operational challenges
- Create mechanisms to evaluate and optimize cross-team collaboration- Bachelor's degree in Business, Economics, or related field; MBA preferred
- Relevant experience in marketplace, e-commerce, or related digital platforms
- People management experience, including leading large teams and managing managers
- Proven track record of driving business growth and operational excellence at scale ($500M+ business impact)
- Strong analytical and strategic thinking skills with experience in data-driven decision making
- Excellence in cross-functional leadership and executive stakeholder management
- Experience in global marketplace operations or similar two-sided platform businesses
- Track record of building and scaling seller-focused teams and programs
- Deep understanding of e-commerce metrics, seller economics, and marketplace dynamics
- International business experience and understanding of multiple market dynamics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
