Enterprise Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience working with enterprise clients. You excel at building and maintaining long-lasting relationships, becoming a trusted advisor to your clients. Your ability to understand customer needs and align them with business objectives is key to your success in this role. You are comfortable collaborating with cross-functional teams and have a knack for optimizing solutions to enhance customer satisfaction. You thrive in an inclusive environment and appreciate the value of diverse perspectives in driving innovation and growth.

Desirable

Experience in the cloud contact center software industry or similar technology sectors is a plus. Familiarity with performance metrics and success planning will help you excel in this position. You are proactive in seeking out opportunities for customer engagement and are skilled at presenting updates and reports to both clients and internal stakeholders.

What you'll do

As an Enterprise Customer Success Manager at Five9, you will be responsible for developing and maintaining strong relationships with a dedicated portfolio of larger customers. You will collaborate with clients to define and track key performance metrics, ensuring they meet their overall business objectives. Your role will involve creating account-specific Success Plans that leverage your knowledge of each customer account. You will provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement. You will work closely with the Technical Account Manager and Account Director to expand the portfolio of products that your customers leverage, ensuring they receive maximum value from their investments. Your customer-centric focus will drive retention and satisfaction, positioning you as a key partner in their success.

What we offer

Five9 fosters a team-first culture that celebrates diversity and inclusion. You will be part of a dynamic team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual. Our commitment to employee growth and development means you will have opportunities to enhance your skills and advance your career within the company. Join us in bringing joy to customer experience and making a meaningful impact in the cloud contact center industry.