Revolutionizing travel management with AI and cloud technology
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Navan • New York, NY
Navan is seeking an Enterprise Customer Success Manager to serve as a trusted advisor to key customers, ensuring they maximize value from the platform. This role involves managing post-sales activities and requires strong relationship-building skills.
You have a proven track record in customer success management, ideally with experience in enterprise-level accounts. You excel at building strong relationships with C-suite executives and understand the importance of aligning business strategies with customer goals. Your ability to assess customer health and drive satisfaction is key to your success in this role. You are adept at onboarding new customers and conducting product training to ensure they derive maximum value from the solution. You thrive in collaborative environments, working closely with cross-functional teams including Sales, Support, Marketing, Product, Engineering, and Finance.
Experience in the travel industry or with travel-related platforms is a plus. Familiarity with customer success metrics and tools will enhance your ability to drive adoption and retention. You are comfortable navigating complex integration cycles and can effectively communicate technical concepts to non-technical stakeholders.
As an Enterprise Customer Success Manager, you will manage all post-sales activities for enterprise customers, focusing on relationship-building and product knowledge. You will develop a trusted advisor relationship with customers, ensuring their goals are aligned with your company's business strategy. Your responsibilities will include conducting health checks to assess customer satisfaction and retention, as well as collaborating with your Account Executive counterpart to create joint success plans. You will serve as the voice of the customer, providing feedback to internal teams on how to better serve their needs. Your role will also involve driving adoption of the platform and reducing churn through proactive engagement and support.
Navan offers a competitive salary range of $116,000 to $175,000 USD, reflecting the importance of this role in our organization. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer success and satisfaction. We value collaboration and encourage you to apply even if your experience doesn't match every requirement. Join us in helping our customers succeed and maximize the value of our platform.
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