Carrier Support Representative

Who you are

You are an innovative and agile professional who thrives in a global company. You have a strong commitment to teamwork and embody core values such as curiosity, clarity, results, and commitment. You are eager to support inbound requests from internal customers through telecommunications, webchat, and email, ensuring a solid carrier experience with Loadsmart. You understand the logistics industry and are excited about the opportunity to contribute to a company that is reinventing freight technology.

What you'll do

In this role, you will be responsible for managing inbound requests from internal customers, providing assistance through various communication channels. You will work closely with the team to expand Loadsmart's carrier network, ensuring that carriers have a positive experience. Your role will involve troubleshooting issues, answering questions, and providing information to help carriers navigate the Loadsmart platform effectively. You will also collaborate with other departments to ensure that the needs of carriers are met and that they feel supported throughout their interactions with Loadsmart.

What we offer

Loadsmart offers a dynamic work environment where you can grow your skills and contribute to meaningful change in the logistics industry. As part of a Series C-funded company, you will be part of a team that has seen significant growth and is committed to innovation. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. Loadsmart values its employees and fosters a culture of collaboration and support, making it an exciting place to build your career.