Technical Incident Lead

Who you are

You are a highly technical and proactive individual with a strong background in incident management. You have experience acting as an incident commander during technical incidents, driving fast diagnosis, and coordinating engineering teams to restore services quickly and safely. Your hands-on technical experience gives you the credibility to challenge engineering decisions during live incidents, and you have a keen ability to spot patterns that support root cause analysis and long-term fixes. You thrive in high-pressure environments and are committed to maintaining operational resilience within the organization.

You understand the importance of collaboration and integrity in a team setting, and you are dedicated to fostering a culture that aligns with Allica's values. You are comfortable working UK business hours and are adaptable to flexible and hybrid working arrangements. Your diverse background and experiences contribute to a stronger team dynamic, and you are eager to bring your full self to work.

Desirable

Experience in the fintech sector or a similar fast-paced environment would be advantageous. Familiarity with incident management tools and methodologies is a plus, as is a background in software engineering or systems administration. You are open to continuous learning and improvement, always seeking to enhance your skills and knowledge in incident response and technical leadership.

What you'll do

In this role, you will be responsible for leading incident response efforts across the bank. You will act as the primary point of contact during technical incidents, ensuring that all stakeholders are informed and that the incident is managed effectively. Your role will involve coordinating with various engineering teams to diagnose issues quickly and implement solutions that restore service. You will also be tasked with analyzing incidents post-resolution to identify patterns and root causes, contributing to the development of long-term fixes and improvements in incident management processes.

You will work closely with other technical leads and departments to ensure that incident response protocols are followed and that the team is prepared for any potential incidents. Your leadership will help to raise the bar for incident response across the organization, fostering a culture of accountability and continuous improvement. You will also participate in training and mentoring team members, sharing your expertise and helping to build a strong incident management capability within the bank.

What we offer

Allica Bank is committed to providing a supportive and inclusive work environment. We offer flexible working arrangements to accommodate your needs, whether you prefer to work on-site or remotely. Our culture values diversity and encourages all employees to bring their unique perspectives to the table. You will have the opportunity to work with a talented team dedicated to building an industry-leading digital business bank, and your contributions will play a vital role in our mission to serve established SMEs effectively. We believe in investing in our employees' growth and development, providing opportunities for professional advancement and skill enhancement.