(Canada) Sr. Software Implementation Consultant - Clinical

Who you are

You have a strong background in software implementation, particularly within the healthcare sector, and possess the ability to understand complex business processes and translate them into effective solutions. Your experience allows you to lead configuration and setup efforts, ensuring that clients receive maximum value from the software. You thrive in collaborative environments and are skilled at working with cross-functional teams to drive solution adoption and customer satisfaction.

You are comfortable with up to 30% travel to customer sites and regional meetings, demonstrating your commitment to building strong relationships with clients. Your expertise in healthcare technology and implementation processes positions you as a key player in delivering exceptional care solutions. You are proactive in identifying opportunities for improvement and innovation, leveraging your knowledge to enhance the overall customer experience.

Desirable

Experience with AI tools and their integration into healthcare workflows is a plus, as PointClickCare emphasizes the use of AI to enhance productivity and decision-making. Familiarity with project management methodologies and tools will also be beneficial in this role, as you will be responsible for managing implementation timelines and deliverables.

What you'll do

As a Senior Software Implementation Consultant at PointClickCare, you will be responsible for leading the configuration and setup of our healthcare solutions, ensuring that they meet the specific needs of our clients. You will work closely with customers to understand their business processes and provide tailored solutions that drive value and enhance care delivery. Your role will involve collaborating with various teams, including product development and customer support, to ensure a seamless implementation experience.

You will also be tasked with training clients on the use of our software, helping them to navigate the platform effectively and maximize its potential. Your ability to communicate complex concepts in an accessible manner will be crucial in fostering strong relationships with clients and ensuring their success.

In addition to implementation, you will play a key role in gathering feedback from clients to inform future product enhancements and improvements. Your insights will contribute to the ongoing development of our solutions, helping PointClickCare to remain at the forefront of healthcare technology.

What we offer

At PointClickCare, we are committed to fostering a culture of innovation and collaboration. We offer flexibility in work arrangements, allowing you to balance your professional and personal life effectively. Our team is dedicated to making a meaningful impact in the healthcare sector, and you will have the opportunity to contribute to this mission.

We provide ongoing training and development opportunities to help you grow in your career and stay ahead in the rapidly evolving healthcare technology landscape. Join us in redefining healthcare and making a difference in the lives of millions.

We encourage you to apply even if your experience doesn't match every requirement. Your unique perspective and skills could be the perfect fit for our team.