Empowering IT professionals with powerful management tools
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
SolarWinds • Manila, Philippines
SolarWinds is hiring a Customer Operations Specialist to manage the Renewals Team and assist customers with their renewal processes. This role requires strong communication skills and a collaborative mindset.
You thrive in a collaborative environment and are ready to take on the challenge of managing customer operations. You have a strong sense of accountability and empathy, which allows you to effectively address customer needs and concerns. You believe in the power of teamwork and are eager to contribute to the growth of both your colleagues and the company. You understand the importance of clear communication and are prepared to represent SolarWinds professionally in all interactions. You are adaptable and can navigate the fast-paced nature of the role while maintaining a focus on customer satisfaction.
In this role, you will manage the Renewals Team, overseeing renewal sales and personal inboxes. You will be responsible for answering customer inquiries and directing requests to the appropriate renewal sales representatives. Your understanding of the SolarWinds Renewal value, process, and timelines will be crucial as you explain these to customers and partners. You will work closely with external partners to resolve any issues related to renewals and will be tasked with overcoming customer challenges and objections regarding their renewal completion. Ensuring that all orders received are accurate and processed by the finance team will also be part of your responsibilities. You will play a key role in identifying customer issues and directing them to the correct department, whether that be sales, support, or customer service.
At SolarWinds, we prioritize a people-first culture that enriches the lives of our employees and customers alike. You will have the opportunity to grow your career within a supportive team environment that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission. Join us and be part of a company that is dedicated to helping customers accelerate their business transformation with powerful and secure solutions.
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