Unlock insights to drive product success
Mixpanel is a leading product analytics platform headquartered in San Francisco, California. Trusted by over 26,000 companies, including Airbnb, Instacart, and Dropbox, Mixpanel helps businesses analyze user interactions to drive smarter decisions. The company has raised $77 million in funding from ...
Mixpanel offers competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy, allowing employees to balance work and life ef...
Mixpanel fosters a data-driven culture that emphasizes experimentation and user-centric design, encouraging teams to innovate and adapt quickly to mar...
Mixpanel • Mexico City, Mexico (Remote)
Mixpanel is seeking a Scaled Customer Success Team Lead to guide a team of Customer Success Architects and partner with customers to achieve their desired outcomes. This role requires expertise in analytics and customer engagement.
You have a strong background in customer success, ideally with experience in analytics platforms. You understand the importance of driving customer outcomes and have a proven track record of mentoring and leading teams. Your ability to collaborate with cross-functional teams, including sales and engineering, is essential for success in this role. You are data-driven and can leverage analytics to inform customer strategies. You possess excellent communication skills, enabling you to articulate complex concepts to diverse audiences. You are passionate about helping customers maximize their investment in analytics tools and are committed to their success.
As the Scaled Customer Success Team Lead at Mixpanel, you will oversee a team of Customer Success Architects, providing guidance and mentorship to ensure they effectively support our customers. You will directly engage with a portfolio of customers, helping them navigate their analytics journey and achieve their business goals. Your role will involve collaborating closely with Account Executives and Product teams to roll out self-serve analytics solutions. You will be responsible for managing change within customer organizations and executing technical projects that enhance customer satisfaction. Additionally, you will analyze customer data to identify trends and opportunities for improvement, ensuring that our customers derive maximum value from Mixpanel.
At Mixpanel, we foster a culture of collaboration and innovation. You will have the opportunity to work with a diverse team of professionals who are passionate about analytics and customer success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that values data-driven decision-making and strives to empower customers through insightful analytics. Join us in making a significant impact on how businesses understand and engage with their customers.
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