Senior Product Operations Manager (f/m/d)

Who you are

You have a strong background in product operations, with at least 5 years of experience in optimizing workflows and enhancing team collaboration. Your expertise lies in building scalable systems and implementing effective tools that streamline processes and improve visibility across teams. You understand the importance of cross-functional communication and have a proven track record of facilitating clear interactions between product, design, engineering, marketing, and customer success teams. You are adept at analyzing reports and metrics to drive insights and improvement initiatives, ensuring that operational excellence is at the forefront of your work.

You are a proactive problem solver who can identify operational risks and dependencies, driving resolution across teams to ensure timely execution of complex product operations initiatives. Your experience includes developing documentation and training programs that empower product managers and team leads to work efficiently. You thrive in environments where you can lead initiatives that improve the way teams plan, build, and deliver products, and you are passionate about supporting leadership in strategic decision-making.

Desirable

Experience with specific tools and methodologies that enhance product operations will be a plus. Familiarity with agile methodologies and change management processes can further strengthen your candidacy. You are comfortable working in a fast-paced environment and are eager to contribute to a culture of continuous improvement.

What you'll do

In this role, you will drive operational excellence by optimizing product development workflows and team rituals, enabling high-impact work across the organization. You will lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution. Your responsibilities will include identifying, implementing, and maintaining the right tools and automations to streamline workflows, improve visibility, and reduce manual effort.

You will analyze reports to gain insights and work closely with Business Analysts on improvement initiatives. Your role will also involve proactively identifying operational risks, interdependencies, and roadblocks, and driving resolution across teams to ensure smooth operations. You will develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently, fostering a culture of collaboration and transparency.

What we offer

Contentful offers a dynamic work environment where you can make a significant impact on product operations. You will have the opportunity to work with talented professionals across various functions, contributing to the overall success of the product team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of product operations at Contentful.