Empowering local pizzerias with technology
Slice is a technology platform that empowers over 20,000 local pizzerias across the U.S. to compete with major franchises by offering online ordering and delivery services. Founded in 2010 and headquartered in New York, Slice has raised over $50 million in funding from investors like Grubhub and the...
Slice offers competitive salaries, equity options, flexible PTO, and a remote-friendly work policy to support work-life balance....
Slice fosters a culture focused on supporting local businesses and community engagement, emphasizing the importance of independence for pizzeria owner...
Slice • Prishtina, Kosovo
Slice is seeking a Customer Experience Manager to lead teams in providing exceptional service to restaurant partners. You'll oversee customer onboarding and manage escalations to ensure a seamless experience. This role requires strong leadership and communication skills.
You have a proven track record in customer experience management, ideally with experience in the restaurant or tech industry. You excel at leading teams and inspiring them to deliver outstanding service. Your communication skills are top-notch, allowing you to effectively manage escalations and ensure customer satisfaction. You are comfortable working in a fast-paced environment and can adapt to the needs of a diverse customer base. You understand the importance of streamlining operations to enhance the customer experience and are passionate about helping others succeed.
As a Customer Experience Manager at Slice, you will lead multiple teams to success, focusing on customer onboarding and ensuring exceptional interactions. You will be responsible for driving team performance and exceeding targets while maintaining a high level of service. Your role will involve overseeing the processing of orders and ensuring timely communication with restaurant partners. You will work closely with your team to identify areas for improvement and implement strategies to enhance the overall customer experience. Additionally, you will collaborate with other departments to ensure a seamless transition to our phone product and support our mission of empowering local pizzerias.
At Slice, we believe in the power of local businesses and are committed to providing our employees with the tools and support they need to thrive. You will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and opportunities for professional growth within the company. Join us in our mission to help local pizzerias succeed and make a meaningful impact in the restaurant industry.
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