Secure your digital life with 1Password.
1Password, headquartered in the Yonge-Bay Corridor of Toronto, ON, is a leading password management solution with over 100,000 business customers. The company has raised $920 million in funding through multiple rounds, including a Series B, and is focused on building a safer digital future for every...
1Password offers comprehensive health coverage, a generous PTO policy, and maternity/parental leave top-up programs. Employees benefit from an employe...
1Password embraces a remote and hybrid work model, fostering a culture that prioritizes flexibility and employee well-being. The company's roots in B2...
1Password • Remote UK
1Password is seeking a Senior Customer Success Manager to build long-term relationships with customers and ensure they derive maximum value from their security investments. This role requires strong communication skills and a proactive approach to customer engagement.
You have a proven track record in customer success management, ideally with experience in the technology or cybersecurity sectors. Your ability to establish and nurture long-term relationships with clients is a key strength, and you thrive on helping customers achieve their goals. You are fluent in French, which allows you to communicate effectively with a diverse range of clients. You understand the importance of security and privacy in today's digital landscape and are passionate about helping organizations navigate these challenges. You are a proactive problem solver who enjoys working in a fast-paced environment and can adapt to changing circumstances. You have excellent communication skills, both written and verbal, and can convey complex concepts in an accessible manner. You are a team player who collaborates effectively with cross-functional teams to deliver exceptional customer experiences.
As a Senior Customer Success Manager at 1Password, you will be responsible for driving customer engagement and satisfaction. You will work closely with clients to understand their needs and ensure they are getting the most value from our products. Your role will involve onboarding new customers, providing training and support, and acting as a trusted advisor throughout their journey with us. You will proactively identify opportunities for upselling and cross-selling, helping customers expand their use of our solutions. You will collaborate with the product and engineering teams to relay customer feedback and influence product development. Additionally, you will develop and maintain customer success metrics to track progress and identify areas for improvement. You will participate in regular check-ins with clients to assess their satisfaction and address any concerns they may have. Your efforts will contribute to the overall success of the customer success team and the company as a whole.
At 1Password, we offer a dynamic work environment where you can make a real impact. You will have the opportunity to work with a talented team and contribute to the mission of enhancing digital security for businesses worldwide. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture is built on collaboration, innovation, and a commitment to excellence, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping a safer digital future.
Apply now or save it for later. Get alerts for similar jobs at 1Password.
