Technical Support Engineer

Who you are

You are a motivated individual who thrives in a team-oriented environment and enjoys tackling unique technical challenges. You have a strong customer focus and are eager to help merchants succeed in their payment operations. You understand the importance of collaboration and are comfortable working with diverse teams across different functions, including Product Management, Development, and Account Management. You are adaptable and can handle the dynamic nature of a 24/7 business environment, ensuring that merchants receive the support they need at all times.

What you'll do

In this role, you will operate as the first point of contact for Adyen’s merchants, providing them with the necessary assistance and tools to successfully manage their payment processes. You will engage directly with technical teams to resolve issues and implement changes that have a direct impact on merchants' ability to accept payments. Your responsibilities will include troubleshooting technical problems, guiding customers through the use of Adyen’s platform, and ensuring that they have the resources they need to grow their businesses. You will also collaborate with various internal teams to enhance the overall customer experience and contribute to the continuous improvement of Adyen’s services.

What we offer

Adyen values in-person collaboration and offers a supportive work environment where you can develop your skills and advance your career. You will be part of an international team that celebrates diversity and encourages shared success. The company provides opportunities for professional growth and development, ensuring that you are equipped to take ownership of your career. As a Technical Support Engineer, you will play a crucial role in helping businesses achieve their ambitions faster through innovative and ethical payment solutions.