Empowering learners through accessible online education
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Udemy • Denver, CO
Udemy is seeking a Commercial Account Executive II to manage customer relationships and drive revenue growth. You'll focus on account management and customer satisfaction in Denver. This role requires strong problem-solving skills and the ability to identify customer needs.
You have a proven track record in account management, capable of independently managing a book of assigned accounts while taking ownership of customer relationships and satisfaction. You develop and implement account management plans that focus on customer retention and revenue growth. You proactively identify customer needs and opportunities, collaborating with internal teams to deliver effective solutions. Your strong problem-solving skills enable you to resolve complex customer issues and conflicts effectively. You are skilled at identifying opportunities to expand customer relationships and upsell or cross-sell Udemy Business solutions. You communicate effectively with customers and internal stakeholders, ensuring alignment and satisfaction.
In this role, you will be responsible for managing a portfolio of accounts, ensuring customer satisfaction and retention. You will develop account management strategies that align with Udemy's goals and objectives, focusing on driving revenue growth through upselling and cross-selling initiatives. You will work closely with internal teams to deliver tailored solutions that meet customer needs, ensuring a high level of service and support. You will proactively engage with customers to identify opportunities for improvement and expansion, fostering strong relationships that contribute to long-term success. You will also analyze account performance metrics to inform your strategies and drive continuous improvement in customer engagement and satisfaction.
Udemy offers a dynamic work environment where you can make a real impact on the future of learning. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming lives through learning and be part of a mission-driven organization that values innovation and collaboration.
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