Senior Director, Product Management, Digital Engagement

Who you are

You have over 10 years of experience in product management, with a strong focus on digital engagement and omnichannel strategies. You understand the nuances of customer experience and have a proven track record of delivering successful products that meet market needs. Your leadership style fosters collaboration and innovation, empowering your team to excel in their roles. You are adept at translating complex customer requirements into actionable features, epics, and user stories, ensuring alignment across various stakeholders. You thrive in a fast-paced environment and are comfortable managing multiple priorities while maintaining a strategic vision.

Desirable

Experience in cloud contact center software or related fields is a plus. Familiarity with metrics definition and product usage tracking will enhance your ability to drive product success. You are passionate about diversity and inclusion, understanding that a variety of perspectives leads to better outcomes.

What you'll do

In this role, you will lead the Digital Engagement product management team, responsible for defining and executing the product roadmap for Five9's cloud contact center platform. You will collaborate closely with engineering, product marketing, business development, and sales teams to identify key strategic areas for product development, including Email, SMS, Social Messaging, and Visual Engagement. Your responsibilities will include conducting market research to understand customer needs, developing product features that enhance user experience, and ensuring successful product launches. You will also define key performance metrics to track product success and drive continuous improvement.

You will mentor and grow a team of product managers, fostering a culture of innovation and accountability. Regularly engaging with customers and stakeholders, you will gather feedback to refine product offerings and ensure they align with market demands. You will also work on cross-functional initiatives that enhance collaboration and drive product success across the organization.

What we offer

Five9 offers a supportive and inclusive work environment where you can thrive. You will have the opportunity to work with a talented team dedicated to transforming customer experiences through innovative technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact in the world of customer engagement.