As an IT Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s IT Support Engineers are dedicated, dependable and customer focused and owns the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.
IT Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians' across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians' through the ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving IT issues for Amazon's corporate employees.
Successfully, evaluating log files to determine the health of systems, software and hardware and ensure compliance.
Provide support for high severity incidents and act as an escalation point of contact for partner teams.
Assist with activities to triage and escalate system or network outages to reduce downtime.
Understand and execute change management activities in a high availability environment.
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
Effectively manage and oversee IT asset inventories.
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
Troubleshoot/support escalations for customer via tickets, beyond the scope of front-line support.
Create and maintain documentation for SOPs and processes.
Ensure efficient ticket queue management at allocated sites and help with ticket auditing across North America.
Travel between buildings in the campus as required for support and coverage. Occasional travel to other US cities as required.
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.
If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an IT Support Engineer at Amazon!- High school or equivalent diploma
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 2+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of working with windows server technologies experience- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- Basic experience with audio visual and video conference systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
