Customer Success Manager, Lending Partnerships

Who you are

You have a strong background in customer success or account management, ideally within the financial services or technology sectors. You excel in building relationships and have a knack for understanding client needs and delivering tailored solutions. Your communication skills are top-notch, allowing you to respond rapidly to client requests and ensure all interactions are professional and effective. You are detail-oriented and possess strong project management skills, enabling you to manage multiple initiatives simultaneously while ensuring compliance and meeting deadlines. You are passionate about improving access to affordable credit and are motivated by the impact you can make in this role. You thrive in a digital-first environment and are comfortable working remotely while collaborating with teams across various locations.

Desirable

Experience in the lending or financial technology industry is a plus. Familiarity with compliance regulations and financial products will help you succeed in this role. You are proactive in identifying opportunities for growth and improvement, and you enjoy negotiating priorities with partners to drive mutual success.

What you'll do

As a Customer Success Manager at Upstart, you will be responsible for growing and managing relationships with banks and credit unions that leverage Upstart’s consumer lending technology. You will work closely with lending partners to support their compliance, financial, and product needs. Your role will involve responding to client inquiries promptly and accurately, ensuring that all communications reflect Upstart's commitment to exceptional service. You will drive business and revenue growth by managing projects from inception to completion, ensuring that all initiatives align with compliance standards and partner expectations. You will collaborate with internal teams to address client needs and facilitate the successful implementation of Upstart's technology solutions. Your ability to negotiate and prioritize effectively will be crucial in fostering strong partnerships and achieving shared goals.

What we offer

At Upstart, you will be part of a mission-driven company that is transforming the lending landscape through AI technology. We offer a flexible remote work environment, allowing you to work from anywhere in the United States. You will have the opportunity to make a significant impact on the financial services industry while collaborating with a talented team of professionals. We value diversity and inclusion and are committed to fair hiring practices. Join us in our mission to expand access to affordable credit and help shape the future of lending.