Manager, On-Site Executive IT Support (Residential Operations)

Who you are

You have a strong background in IT support and management, with experience overseeing teams and ensuring operational excellence. You thrive in high-pressure environments and are passionate about leveraging technology to improve service delivery. You believe in the mission of Coinbase and are eager to contribute to the future of finance through technology. You actively seek feedback and are committed to continuous improvement in your role. You understand the importance of collaboration and communication in a hybrid work environment, ensuring that your team remains aligned with company goals.

Desirable

Experience in the cryptocurrency or blockchain space is a plus, as is familiarity with residential technology support. You have a track record of implementing effective IT strategies and processes that enhance service reliability and user satisfaction. You are adaptable and open to new ideas, always looking for innovative solutions to complex problems.

What you'll do

As the Manager of On-Site Executive IT Support, you will oversee the operational excellence of residential technology support at Coinbase. You will manage a team of IT Support Engineers, ensuring they are equipped to provide the highest standards of service. You will align your team's efforts with the broader IT Executive Support strategy, focusing on reliability and user satisfaction. You will be responsible for developing and implementing processes that enhance the efficiency of support operations. You will also play a key role in fostering a collaborative environment, encouraging your team to share knowledge and best practices.

You will participate in team and company-wide offsites, ensuring that your team is engaged and aligned with the company's mission. You will work closely with other departments to identify and address technology needs, ensuring that residential operations run smoothly. You will also be involved in training and mentoring your team, helping them to grow in their roles and advance their careers within the company.

What we offer

At Coinbase, you will be part of a mission-driven company that is shaping the future of finance. We offer a dynamic work environment where you can collaborate with high-caliber colleagues. You will have opportunities for professional development and growth, as well as the chance to make a meaningful impact in the world of cryptocurrency and blockchain technology. We support a hybrid work model, allowing for flexibility while maintaining a strong team connection. You will also have access to company-wide resources and support to help you succeed in your role.