Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally within a technology or SaaS environment — you've successfully partnered with enterprise clients to drive adoption and maximize value from their investments. Your ability to build strong relationships with senior stakeholders is key, as you will act as a strategic advisor to help customers understand their users and leverage Sprig effectively.

You are skilled in managing the end-to-end customer lifecycle, from onboarding to renewal — you understand the importance of each stage and how to ensure a seamless experience for high-value accounts. Your analytical mindset allows you to assess customer needs and tailor solutions that align with their business goals.

You thrive in cross-functional environments, collaborating with various teams to enhance customer satisfaction and drive product adoption — your communication skills enable you to convey complex ideas clearly and effectively to both technical and non-technical audiences. You are proactive in identifying opportunities for expansion and renewal, ensuring that customers see continuous value from Sprig.

Desirable

Experience in AI or data-driven products is a plus, as it aligns with Sprig's mission to transform experience research — familiarity with survey tools or customer feedback platforms will help you understand the competitive landscape. A background in project management or consulting can also be beneficial, as it equips you with the skills to manage multiple accounts and projects simultaneously.

What you'll do

In your role as an Enterprise Customer Success Manager, you will be responsible for managing a portfolio of high-value enterprise accounts — you will guide customers through the onboarding process, ensuring they are set up for success from day one. Your focus will be on driving product adoption across teams, helping customers integrate Sprig into their workflows seamlessly.

You will conduct regular check-ins with customers to assess their satisfaction and identify any challenges they may face — your goal is to ensure they are realizing the full potential of Sprig's capabilities. By analyzing customer usage data, you will provide insights and recommendations that help clients achieve their business objectives.

As a strategic advisor, you will collaborate closely with product and engineering teams to relay customer feedback and advocate for enhancements that improve the user experience — your insights will be invaluable in shaping the future of Sprig's offerings. You will also play a key role in renewal discussions, working to secure long-term partnerships with your accounts.

What we offer

At Sprig, you will be part of a fast-growing company that is redefining the experience research category — we offer a collaborative and innovative work environment where your contributions will directly impact our success. You will have the opportunity to work with some of the world's leading enterprise companies, helping them achieve their goals through our AI-native platform.

We believe in investing in our employees' growth and development — you will have access to training and resources that will help you enhance your skills and advance your career. Our culture encourages creativity and bold ideas, and we are committed to making deep customer understanding effortless and always on.

Join us at Sprig, where you can make a difference and be part of a mission-driven team that is passionate about delivering exceptional customer experiences.