Customer Architect - German Speaking

Who you are

You have a solid understanding of technology and hands-on experience in key IT domains, particularly in Observability, Cybersecurity, and Enterprise Search. With a strong technical background, you are familiar with cloud-based software solutions and are eager to stay at the forefront of technology trends. You possess a growth mindset and are excited to learn and implement new technologies. While previous experience with Elastic solutions is not a prerequisite, your eagerness to adopt their suite of solutions and apply them effectively to solve customer challenges is critical.

You thrive in a role that requires you to be a Trusted Technical Advisor, working closely with customers to drive the consumption of Elastic solutions. Your ability to align these solutions with customer business objectives is essential, as is your skill in onboarding customers and securing their adoption. You are passionate about helping organizations leverage their data effectively and are committed to facilitating expansion within their use of Elastic's offerings.

Desirable

Experience in a customer-facing role where you have successfully driven technology adoption and customer satisfaction would be advantageous. Familiarity with Elastic's products and solutions, while not mandatory, would be a plus. You are someone who enjoys collaborating with cross-functional teams and can communicate complex technical concepts clearly to non-technical stakeholders.

What you'll do

In this role, you will engage with customers to understand their business objectives and how Elastic's solutions can meet their needs. You will lead onboarding efforts, ensuring that customers are set up for success from the start. Your role will involve providing ongoing support and guidance, helping customers to fully utilize Elastic's capabilities and achieve their desired outcomes.

You will also be responsible for identifying opportunities for expansion within existing customer accounts, working to deepen relationships and drive additional value. Your technical expertise will enable you to address customer inquiries effectively and provide solutions that enhance their experience with Elastic's products.

Collaboration is key in this role, as you will work closely with sales, product, and engineering teams to relay customer feedback and contribute to product improvements. You will stay informed about industry trends and best practices, ensuring that you can provide customers with the most relevant and effective solutions.

What we offer

Elastic offers a dynamic work environment where innovation is encouraged, and your contributions can make a significant impact. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to helping organizations harness the power of their data. Elastic values continuous learning and provides resources for professional development to help you grow in your career.

You will also enjoy a collaborative culture that emphasizes teamwork and mutual support. Elastic is committed to creating an inclusive workplace where diverse perspectives are valued, and everyone has the opportunity to succeed. Join Elastic and be part of a mission-driven company that is transforming the way businesses leverage search and AI.