Business Data Scientist, AI/ML, Google Cloud

Who you are

You hold a Master's degree in a quantitative discipline such as Statistics, Engineering, or Sciences, and have at least 3 years of experience in a data science role. Your expertise lies in machine learning and Natural Language Processing (NLP), which you have applied to develop and deploy innovative AI/ML solutions. You are proficient in using AI/ML libraries like TensorFlow, PyTorch, and scikit-learn, and have experience working with Large Language Models (LLMs) to solve business problems. Your programming skills in Python or a similar language enable you to translate complex data into actionable insights, and you are comfortable communicating findings to both technical and non-technical stakeholders.

You may also have a PhD in Computer Science, Artificial Intelligence, or a related quantitative field, which further enhances your analytical capabilities. Your experience includes designing, developing, evaluating, and deploying intelligent self-sustaining agents, and you are familiar with cloud platforms, particularly Google Cloud Platform, and AI/ML services related to LLMs and generative AI. You have a strong understanding of customer support processes and how AI can enhance these experiences.

Desirable

While not required, experience in customer support or support-adjacent roles is a plus, as it helps you understand the practical applications of your work in real-world scenarios. You are a collaborative team player who enjoys working with stakeholders to identify and define AI/ML opportunities, translating business needs into technical requirements and measurable outcomes.

What you'll do

In your role as a Business Data Scientist, you will be instrumental in driving customer success at scale. You will build predictive, personalized, and proactive solutions that define the future of customer support. Your responsibilities will include working with datasets to develop and deploy innovative AI/ML solutions, ensuring that the insights derived from data are actionable and aligned with business strategies. You will monitor and maintain deployed LLM and AI agent solutions in production, tracking key performance indicators, identifying and addressing model drift, and ensuring system stability and scalability.

You will collaborate closely with stakeholders to translate their business needs into technical requirements, identifying AI/ML opportunities that can enhance customer experiences. Your role will involve continuous learning and adaptation as you stay updated with the latest advancements in AI/ML technologies and methodologies. You will also be responsible for communicating your findings and insights effectively to various teams, ensuring that everyone is aligned and informed about the impact of your work.

What we offer

Google offers a competitive salary range for this full-time position, with a base salary between $141,000 and $202,000, along with bonuses, equity, and benefits. You will have the opportunity to work in a dynamic environment that encourages innovation and collaboration. As part of a leading technology company, you will be at the forefront of AI/ML advancements, contributing to projects that have a significant impact on customer success and satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.