Staff Engineer – Web Analytics & Infrastructure

Who you are

You have 5+ years of experience in backend engineering, particularly in building scalable systems that handle large volumes of data. Your expertise in JavaScript and Python allows you to develop robust solutions that enhance web analytics and infrastructure. You understand the importance of data in driving business decisions and have experience working with analytics tools like Google Analytics and Google Tag Manager. You thrive in collaborative environments, partnering with data scientists and marketing engineers to elevate the performance of web properties. Your strong problem-solving skills enable you to tackle complex challenges in data collection and storage, ensuring that insights are actionable and impactful.

Desirable

Experience with AWS is a plus, as it allows you to leverage cloud services for data management and analytics. Familiarity with data visualization tools and frameworks will help you present insights effectively to stakeholders. You are comfortable working in a fast-paced environment and can adapt to changing requirements while maintaining a focus on delivering high-quality results.

What you'll do

In this role, you will own and elevate the middle-to-backend architecture of Intercom's marketing web stack. You will collaborate with cross-functional teams to evolve how data is collected, moved, stored, and operationalized from web properties. Your work will directly impact the performance of Intercom's websites, which serve as critical growth engines for the company. You will be responsible for designing and implementing solutions that enhance data flow and accessibility, enabling deeper insights into customer interactions. You will also work closely with the GTM analytics team to ensure that data-driven decisions are at the forefront of marketing strategies.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on customer experiences. The company values collaboration and offers a supportive culture that fosters professional growth. Competitive compensation and benefits are part of the package, ensuring that your contributions are recognized and rewarded. Join us in our mission to transform customer service through AI and data-driven insights.